Xhci host controller protocol error

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Windows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn more

Information Need Windows 11 help?

Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.

Generic USB xHCI Host Controller

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‎01-31-2017 05:44 AM

HP Recommended Product: HP ProBook 4540s Operating System: Microsoft Windows 8.1 (64-bit)

I have an issue with my USB 3.0 ports.

there is an malfunction of usb 3.0 ports. every device connected to those 2 usb ports not recognized.

I ve been tryed to uninstall and reinstall chipest drivers, usb 3.0 drivers but problem remain.

In attached image u can how it looks on device manager.

1 ACCEPTED SOLUTION
Accepted Solutions

‎02-09-2017 12:44 AM

HP Recommended

I solve this issue finally after a fresh install of OS.

All works fine now.:smileyhappy:

The question remain still. what caused this issue?

Was this reply helpful? Yes No 6 REPLIES 6 4,161 1,375 563

‎01-31-2017 05:53 AM

HP Recommended

Hope this helps, for any further queries reply to the post and feel free to join us again !!

**Click the White Thumbs Up Button on the right to say Thanks **

Make it easier for other people to find solutions by marking a Reply ' Accept as Solution' if it solves your problem.

I am not an HP Employee

Was this reply helpful? Yes No

‎01-31-2017 06:01 AM

HP Recommended

Thank you for quick replay,

:disappointed_face:

that solution doesn t apply for my product, i tryed before.

Was this reply helpful? Yes No 4,161 1,375 563

‎01-31-2017 06:08 AM

HP Recommended

Please try this !

This package provides the Intel Trusted Execution Engine Interface (TXE) Driver for the supported notebook models running a supported operating system. The Intel Trusted Execution Engine Interface enables the Secure Boot and provides services required for platform security features such as Intel Platform Trust Technology (Intel PPT).

Hope this helps, for any further queries reply to the post and feel free to join us again

**Click the White Thumbs Up Button on the right to say Thanks **

Make it easier for other people to find solutions by marking a Reply ' Accept as Solution' if it solves your problem.

I am not an HP Employee